If you need to cancel your order, please contact me within 24 hours of purchase. After that, your order may already be packed or on its way. Because my products are made in small batches, returns and refunds are not available at this time. However, if your order arrives damaged or you receive the wrong item, please email hello@sierralee.studio within 48 hours of delivery with your order details and a photo, so I can support and correct it for you.